Terms of service

Terms of Service

These Terms of Service govern your use of the Hound Halo website and the purchase of products from our store. By accessing our site or placing an order, you agree to these terms.

1. General
Hound Halo, LLC provides personalized pet products and related goods through this website. We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to this page.

It is your responsibility to review these terms periodically. Continued use of the site following any changes constitutes acceptance of those changes.

2. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of our website.

3. Product Information
We aim to display our products as accurately as possible. However, we do not guarantee that product colors, images, or details will appear exactly the same on every screen or device.

Because many Hound Halo, LLC products are personalized and made to order, slight variations may occur.

4. Orders and Accuracy of Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our site.

We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear to be placed by dealers, resellers, or distributors.

5. Pricing and Availability
All prices are listed in the currency shown on the website and are subject to change without notice.

We reserve the right to modify or discontinue products at any time without notice. We are not liable for any modification, price change, suspension, or discontinuation of any product.

6. Personalized Products
Customers are responsible for reviewing all customization details, including spelling, size selection, and other submitted information, before placing an order.

Hound Halo, LLC is not responsible for errors submitted by the customer during the ordering process.

7. Shipping and Delivery
Shipping times are estimates only and are not guaranteed. Delays may occur due to carriers, customs, weather, or other factors outside our control.

Once an order has been shipped, Hound Halo, LLC is not responsible for carrier delays, lost packages, or delivery issues beyond our control, though we will do our best to help where possible.

8. Returns and Refunds
Please review our Return Policy for full details. Because personalized items are made to order, personalized products are generally final sale unless they arrive damaged, defective, or incorrect.

9. Intellectual Property
All content on this website, including text, graphics, branding, logos, product images, and design elements, is the property of Hound Halo, LLC and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability
To the fullest extent permitted by law, Hound Halo, LLC shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website or purchase of any products.

All products are provided on an “as is” and “as available” basis unless otherwise required by law.

11. Indemnification
You agree to indemnify, defend, and hold harmless Hound Halo, LLC and its owners, affiliates, partners, employees, and service providers from any claim or demand arising out of your breach of these Terms of Service or violation of any law or third-party rights.

12. Third-Party Services
Certain services or content available through our site may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites or services and are not liable for any third-party materials, products, or services.

13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Hound Halo, LLC operates, without regard to conflict of law principles.

14. Contact Information
For questions about these Terms of Service, please contact us through our contact page or support email.