Standard production and delivery typically takes 7-14 business days.

Yes, we ship to most countries worldwide. International shipping times vary by destination and typically take 14-21 business days.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

Due to the custom nature of our personalized products, all personalized orders are final sale.

We can not accept returns or exchanges for custom items unless they arrive damaged, defective, or incorrect.

If there is an issue with your order, contact us within 7 days of delivery with your order number and photos of the item, and we’ll work to resolve it.

Please make sure all personalization details and sizing information are correct before placing your order, as we cannot accept returns for customer entry errors or incorrect size selection.

For any questions, please contact us through our support page.

Orders can be cancelled within 24 hours of placement. Please contact our customer service team as soon as possible to request a cancellation.

Please review your personalization details carefully before placing your order. We are not able to offer returns or replacements for customer entry errors once production begins.

Our harnesses are crafted from premium, durable materials designed for comfort and longevity. We use breathable mesh, reinforced nylon webbing, and soft padding to ensure your dog stays comfortable during walks and adventures.

Measure your pet according to the instructions and compare to the size chart for the best fit.

Care instructions are included with each product. Most items are machine washable on a gentle cycle. Always check the product label for specific care guidelines.

You can reach our customer service team via email or through our contact form. We will respond within 24 hours during business days. You can also reach us thru hello@houndhalo.com